Environmental Incidents Management

Report any grievance or complaints on environmental and other violations using the following channels:

• In person to our NEMA field offices in all County Headquarters or NEMA head office located at Eland House, Popo Road, off Mombasa Road. You may also drop them anonymously in the complaints/compliment boxes in our field offices and at our head office.
• Using Telephone hotline: 0741 101 100 /0786 101 100
• Using email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
• By Letter addressed to: Director General, NEMA, P.O Box 67839, 00200-Nairobi
• Social media pages: @NemaKenya
• Fill Complaints/Feedback form: https://shorturl.at/WKGTJ

NEMA is committed to ensure that all complaints/grievances/incidents are handled in conformity with the following principles:

      1. Fairness: the grievances/complaints are treated confidentially, assessed impartially, and handled transparently.

      2. Responsiveness and efficiency: NEMA shall take effective action upon, and respond quickly, to grievances, and suggestions.

FAQs ON INCIDENTS MANAGEMENT. READ