The NEMA Service Charter is our commitment of high quality service offered to our customers and stakeholders. The Charter outlines our range of services and our commitment to world class service delivery in environmental management. We have set benchmarks with regard to our services and we assure the public that our staff will always exceed the minimum standards. Our services include:

• Registration of Environmental Experts.
• Environmental Licensing
• Environmental Auditing
• Environment Incident Management
• Environmental Inspection
• Environmental Education and Awareness
• Environmental Reporting
• Environmental Planning
• Endorsement of Proposals on GEF Small grants
• Development of Curriculum for Training Environmental Impact Assessment/Audit experts

Purpose of the Customer Service charter

The NEMA Service Charter is our commitment of high quality service offered to our customers and stakeholders. The Charter outlines our range of services and our commitment to world class service delivery. We have set benchmarks with regard to our services and we assure the public that our staff will always exceed the minimum standards.
 
Vision
To be a world-class Environmental Authority that ensures a clean and healthy environment for all.

Mission
To safeguard and enhance the quality of the environment through coordination, research, facilitation and enforcement, while encouraging responsible individual, corporate and collective participation towards sustainable development.

Mandate
The National Environment Management Authority (NEMA) is the principal agency of the government in coordinating and supervising all matters relating to environmental management and implementing all environmental policies.

Motto
Our Environment, Our life - Mazingira Yetu, Uhai Wetu

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